- Online Orders: All Online Orders also qualify for the above 15 days Return / Exchange policy from the date of delivery as indicated by the carrier on the Delivery notification /tracking. To return or exchange orders placed through our website, please send us an email at [email protected] or call us at 1.888.407.4997 option 4 with your order number and reason for Exchange or Return. Our team members are available to assist you during business hours of operations. Click here to see current hours of operation.
- Order Early / Pre-Orders / Special Orders: Order Early, Pre-Order, Special Orders, Backorder are terms alternatively used but in all these cases product delivery is promised at a later date. When you place an order we backorder items based on your specific order. These orders can be cancelled without penalty if your order is cancelled with in 15 days from the order date, you qualify for full refund or exchange. After 15 days has passed from the order date, you can only exchange products or receive store credit of full amount for future purchases. Once product is shipped and delivered to you, we offer 15 days of product exchange window from the date of delivery as part of customer satisfaction but refunds are not allowed.
- Used Products: All used product sales are final sales and returns are not accepted. If there is any defect in the product that will be covered under used product specific warranty it is sold with (as applicable).