Returns & Exchange

1/30/2017

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. 

Refund or Exchange: 
Return or exchange is accepted on most items* by providing original receipt (invoice) and reason for return or exchange within 15 days* from the purchase date, All refunds or exchanges must be in original manufacturer packaging and in acceptable condition of use (all manuals, accessories, gifts with purchase must be included). Refunds or exchanges may be subject to restocking fee as determined by the store management for any damaged or missing items or based on condition of use. | *Some conditions and exclusions apply: Due to nature of all electric & non-electric mobility equipment including Self-Balancing Equipment, Scooters, Smart Hoverboards return or exchange are only accepted provided items are not used, assembled, opened, or altered from its original state. If these items are found used, assembled, opened, or altered from its original state as determined by the store management, items will not be qualified for exchange or full refund. We encourage all customers to test and try mobility prior to purchase. Terms and Conditions are subject to change without notice. July 2016

Online Orders:
To return or exchange orders placed through our website, please send us an email at order@smartwheel.ca or call us at 1.888.407.4997 with your order number and reason for Exchange or Return. Our team members are available to assist you during hours of operations. Click here to see current hours of operation.

* Order Early Savings applies to select product and are available upto $200 off. **We deliver nationwide in Canada and Free shipping within Local zone in all Major cities including: Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa – Gatineau, Winnipeg, Quebec City, Hamilton, Kitchener, London, Victoria, Halifax, Oshawa, Windsor, Saskatoon, St. Catharines – Niagara, Regina, St. John's, Kelowna, Barrie, Sherbrooke, Guelph, Abbotsford, Kingston, Kanata, Trois-Rivières, Moncton, Chicoutimi-Jonquière, Milton, Red Deer, Brantford, Thunder Bay, White Rock, Nanaimo, Sudbury, Lethbridge, Saint-Jean-sur-Richelieu, Peterborough, Kamloops, Saint-Jérôme, Chilliwack, Sarnia, Châteauguay, Drummondville, Belleville, Fort McMurray, Sault Ste. Marie, Prince George, Medicine Hat, Welland - Pelham, Grande Prairie, Airdrie, Granby, Fredericton, Saint John, Beloeil, North Bay, Saint-Hyacinthe, Brandon, Vernon, Cornwall, Joliette, Courtenay, Charlottetown, Victoriaville, Chatham, Georgetown, St. Thomas, Woodstock, Bowmanville - Newcastle, Salaberry-de-Valleyfield, Shawinigan, Rimouski, Spruce Grove, Sorel-Tracy, Campbell River, Prince Albert, Penticton, Mission, Leamington, Moose Jaw, Stouffville, Lloydminster, Orillia, Stratford, Orangeville, Cape Breton-Sydney, Bradford, Leduc, Timmins, Okotoks, Saint-Georges, Keswick-Elmhurst Beach, Bolton, Val-d'Or, Cochrane, Quispamsis-Rothesay, Midland, Innisfil ***USA & International Deliveries are available at discount shipping rates from major carrier.

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