Since COVID-19 Pandemic hit the world, businesses across the globe are learning and adapting new methods, techniques and process to balance between safety and customer needs.
We at Smartwheel Canada takes this very seriously and since we resumed operations we are continuously updating to keep our staff and customers safe. We have temporarily updated some of our services as follows based on our Covid-19 Corporate policy and commitment to maintain safe working environment.
- TEST RIDE AREA REMAIN CLOSED FOR THE SAFETY OF OUR STAFF AND CUSTOMERS
- RENT / LEASING PROGRAM HAS BEEN SUSPENDED
- PRICE MATCH PRGRAM HAS BEEN SUSPENDED
- OUR BUSINESS HOURS ARE REDUCED FOR CUSTOMERS (this allows us to maintain before and after sanitation of the facility)
- ONLY CUSTOMERS ARE ALLOWED IN STORE AT A TIME
- WEARING OF MASK IS MANDATORY
- SANITIZE YOUR HANDS AT ENTERING THE STORE
- WE ENCOURAGE CUSTOMERS TO TEXT AT 9058020600 or CONNECT US VIA EMAIL FOR QUCIKER RESPONSE INSTEAD OF PHONE
- WASHROOM FACILITY IS NO AVAILABLE INSTORE
- SHIPPING PROCESSING TIME IS 2 - 4 BUSINESS DAYS
- SHIPPING DELIVERY GUARANTEE HAS BEEN SUSPENDED BY COURIERS, WHICH AFFECTS OUR DELIVERY ESTIMATES
There has been many challenges from supply chain disruption from the factories in China, Korea, USA and with in Canada to higher demand in the industry as well as higher call volumes.
We want to let you know we are trying our best and would gladly take any suggestions.