Announcements
Strategic Update: The Smartwheel Brand Evolution
March 15, 2026
Dear Smartwheel Community,
At Smartwheel, our mission has always been to lead the charge in urban mobility. To stay at the forefront of this rapidly evolving industry, we believe in constant innovation—not just in the products we carry, but in the standard of excellence we provide to our riders.
To make room for the next generation of electric motion and to refocus our resources on the future of high-performance technology, we are initiating a Strategic Brand Realignment.
The "Next-Gen" Transition
As we prepare for the arrival of new, groundbreaking partnerships and advanced product lineups, several existing brands and categories will be transitioning to our Clearence & Legacy Section. These include:
Airwheel, Caofen, Eride Pro, Extreme Bull, Inokim, Kingsong, Kollter, Minimotors (Futecher, Rovoron, Speedway), Nanrobot, Nosfet, NutCase - SixSix One, Taubik, Protec, UBCO, Vsett, and Zero.
These select brands, along with their associated parts and accessories, will be available at special clearance pricing until the remaining stock is fully transitioned. Once this phase is complete, these lines will be officially retired from the Smartwheel catalog.
Our Commitment to You
We understand that many of our riders currently own and enjoy these products. We want to assure you that this transition is an internal portfolio realignment and reflects our vision for the future of Smartwheel.
-
Full Support: All existing warranties and service commitments remain 100% active.
-
Continued Service: Our technical team continues to offer full support and maintenance for all products purchased through Smartwheel.
-
Parts Availability: We will continue to provide support for these units as long as stock and manufacturer availability permit.
Looking Ahead
This "in-house cleanup" is a positive step forward. By streamlining our current offerings, we are clearing the path for new brands, exclusive launches, and enhanced customer service that will define the next chapter of electric travel in North America.
Thank you for being part of the journey. We are excited to show you what’s coming next.
The Smartwheel Team
Smartwheel US Flagship Showroom: Opening Early 2026!
Oct 25, 2025
We have exciting news! To expand our US customer's experience, we're opening our first flagship showroom in the heart of Los Angeles, California! We'll be announcing the full details and opening date soon. Thank you for shopping with us; your support is what made this huge step possible.
Exciting Expansion at Our Burlington Showroom!
Oct 15, 2025
We're thrilled to announce a significant expansion of our Burlington store's showroom and repair facility!
To better serve you, we are currently in the final stages of doubling the size of our showroom to accommodate more products and offer a superior shopping experience. Simultaneously, we have acquired the adjacent unit to double the capacity of our repair facility, ensuring faster and more efficient service.
We remain fully operational during this time. While our main services and showroom are running as normal, the final finishing touches will continue slowly throughout the winter months.
Please note: You may see some untidy areas in the back or side as we complete this work. We apologize for any inconvenience and appreciate your patience as we build a bigger and better facility for you! Our hours of operation and all services remain completely normal.
Toronto / Etobicoke Store Hours UPDATE:
Aug 30, 2025
Due to seasonality and shortage of staff, we are adjusting our operations in the Toronto/Etobicoke outlet Location.
We have always carefully evaluated our customers' needs to maintain a consistent operations in the region at variying levels. Last September, due to building and water pooling challenges, we had to temporarily relocate our full-service store to Dymon Storage Mall. We are still actively exploring options for a new, permanent location to resume our full range of services.
In the meantime, effective September 3rd, 2025, we are transitioning to an appointment-only schedule. This means all services will remain available, but we will no longer have regular public hours.
-
To schedule a visit, please contact our support team at Burlington Store.
We apologize for any inconvenience this may cause and appreciate your understanding as we work toward our new, permanent location soon. Details to be announced soon.