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Announcements

August 15th, 2026

Subject: Operational Update: Burlington Storefront Transition /  Reopening Plan

Dear Valued Customers,

We would like to share an important update regarding our Burlington storefront as we continue working to strengthen our operations and enhance your overall experience.

Following a temporary pause to reorganize our inventory and upgrade internal systems, our Burlington storefront will resume operations in a limited capacity starting Monday, August 17th.

What to Expect During This Restructuring Period:

  • In-Store Sales & Storefront: Open on an adjusted schedule to welcome you back and assist with in-person purchases and general inquiries.

  • Online Store: Fully operational 24/7 as our primary sales channel with standard shipping and order processing.

  • Service Center & Work Orders: Due to ongoing staff restructuring, our Service Center remains temporarily paused, and we are currently unable to accept new repair or service work orders.

Like many businesses, evolving economic factors have required us to reassess key areas and make responsible adjustments. These operational changes are temporary, made with a positive outlook toward building a stronger, more sustainable Smart Wheel experience for the long term.

We will keep you updated frequently as our restructuring progresses, operations stabilize, and full service capabilities return. Thank you for your patience, adaptability, and continued support.

Sincerely,

Smart Wheel Canada Inc.

August 8, 2026

Subject: Operational Updates: Burlington Storefront Transition /  Temporary Closure

Dear Valued Team Customer,

Lately, feedback from our customers has highlighted critical operational challenges—specifically delayed customer communications, slow resolution of inquiries, and inventory inaccuracies that have caused fulfillment delays.

To address these issues, uphold our quality standards, and rebuild a seamless customer experience, we will temporarily close our Burlington storefront effective August 10, 2026 to clear operational bottlenecks, reorganize inventory, and revamp our internal systems.

What This Transition Means for Operations

  • Burlington Storefront: In-person operations are temporarily paused for internal cleanup and staffing restructuring.
  • Online Store: Fully operational as our primary sales channel.
  • Corporate Support: Corporate team members will assist with handovers, inventory reconciliation, and operations during the transition

We deeply appreciate the dedication of everyone who has contributed to our retail presence. While pausing physical operations is a difficult step, it is necessary to ensure we deliver the level of service our customers expect moving forward.

We will keep you informed as operational milestones are met and future plans for the Burlington location take shape including a new schedule of hours in the meantime. Thank you for your hard work and adaptability.

Sincerely,

Smart Wheel Canada Inc.

Strategic Update: The Smartwheel Brand Evolution 

March 15, 2026

Dear Smartwheel Community,

At Smartwheel, our mission has always been to lead the charge in urban mobility. To stay at the forefront of this rapidly evolving industry, we believe in constant innovation—not just in the products we carry, but in the standard of excellence we provide to our riders.

To make room for the next generation of electric motion and to refocus our resources on the future of high-performance technology, we are initiating a Strategic Brand Realignment.

The "Next-Gen" Transition

As we prepare for the arrival of new, groundbreaking partnerships and advanced product lineups, several existing brands and categories will be transitioning to our Clearence & Legacy Section. These include:

Airwheel, Caofen, Eride Pro, Extreme Bull, Inokim, Kingsong, Kollter, Minimotors (Futecher, Rovoron, Speedway), Nanrobot, Nosfet, NutCase - SixSix One, Taubik, Protec, UBCO, Vsett, and Zero.

These select brands, along with their associated parts and accessories, will be available at special clearance pricing until the remaining stock is fully transitioned. Once this phase is complete, these lines will be officially retired from the Smartwheel catalog.

Our Commitment to You

We understand that many of our riders currently own and enjoy these products. We want to assure you that this transition is an internal portfolio realignment and reflects our vision for the future of Smartwheel.

  • Full Support: All existing warranties and service commitments remain 100% active.

  • Continued Service: Our technical team continues to offer full support and maintenance for all products purchased through Smartwheel.

  • Parts Availability: We will continue to provide support for these units as long as stock and manufacturer availability permit.

Looking Ahead

This "in-house cleanup" is a positive step forward. By streamlining our current offerings, we are clearing the path for new brands, exclusive launches, and enhanced customer service that will define the next chapter of electric travel in North America.

Thank you for being part of the journey. We are excited to show you what’s coming next.

The Smartwheel Team

www.smartwheel.ca

Smartwheel US Flagship Showroom: Opening Early 2026!

Oct 25, 2025

We have exciting news! To expand our US customer's experience, we're opening our first flagship showroom in the heart of Los Angeles, California! We'll be announcing the full details and opening date soon. Thank you for shopping with us; your support is what made this huge step possible.

Exciting Expansion at Our Burlington Showroom!

Oct 15, 2025

We're thrilled to announce a significant expansion of our Burlington store's showroom and repair facility!

To better serve you, we are currently in the final stages of doubling the size of our showroom to accommodate more products and offer a superior shopping experience. Simultaneously, we have acquired the adjacent unit to double the capacity of our repair facility, ensuring faster and more efficient service.

We remain fully operational during this time. While our main services and showroom are running as normal, the final finishing touches will continue slowly throughout the winter months.

Please note: You may see some untidy areas in the back or side as we complete this work. We apologize for any inconvenience and appreciate your patience as we build a bigger and better facility for you! Our hours of operation and all services remain completely normal.

Toronto / Etobicoke Store Hours UPDATE:

Aug 30, 2025

Due to seasonality and shortage of staff, we are adjusting our operations in the Toronto/Etobicoke outlet Location.

We have always carefully evaluated our customers' needs to maintain a consistent operations in the region at variying levels. Last September, due to building and water pooling challenges, we had to temporarily relocate our full-service store to Dymon Storage Mall. We are still actively exploring options for a new, permanent location to resume our full range of services.

In the meantime, effective September 3rd, 2025, we are transitioning to an appointment-only schedule. This means all services will remain available, but we will no longer have regular public hours.

  • To schedule a visit, please contact our support team at Burlington Store.

We apologize for any inconvenience this may cause and appreciate your understanding as we work toward our new, permanent location soon. Details to be announced soon.