Announcements
We Heard You: SmartWheel Canada Is Reshaping
August 30, 2026
Dear SmartWheel customers,
We want to speak directly about the changes currently affecting SmartWheel Canada and parts of the electric-mobility industry.
Over the past several months, changing supplier timelines, cross-border transportation challenges, tariffs, higher operating costs, and continuing supply-chain uncertainty have affected internationally manufactured products.
While some of these circumstances were outside our control, communicating clearly and responding promptly remained our responsibility. We recognize that some customers experienced product delays, uncertain availability, or slower communication than they deserved. We sincerely apologize.
What We Are Improving
Clearer inventory information
We are improving how products are identified as in stock, incoming, available for pre-order, special order, or temporarily unavailable.
More accurate delivery expectations
Product availability and expected delivery information are being reviewed and updated so customers can make better-informed purchasing decisions.
Improved customer communication
We are strengthening our customer-service and escalation processes to provide clearer updates when an order, refund, warranty request, or service case requires attention.
Streamlined order and refund processing
Our internal workflows are being improved to reduce avoidable delays and provide customers with better status information.
More resilient fulfillment
We are exploring more direct and reliable channels for bringing products and parts into Canada, reducing unnecessary cross-border complexity wherever possible.
Burlington Store and Service Update
Our Burlington storefront is currently operating on an adjusted schedule while we restructure local operations and implement these improvements.
- In-store sales and inquiries: Available during the store’s posted operating hours.
- Online ordering: Available 24/7. Processing and delivery remain subject to the availability displayed for each product.
- Service centre: Operating at limited capacity while the existing repair backlog is addressed.
- New repair requests: Please contact us before visiting so our team can confirm whether your product can currently be accepted.
- Existing work orders: Customers with an active service case may contact support with their work-order reference for an update.
Please check our Burlington location page or contact us before travelling, as operating hours and service availability may change during this transition.
Our Commitment Moving Forward
We cannot control every supplier, customs, transportation, or global disruption. We can control how accurately we communicate, how responsibly we manage product availability, and how quickly we respond when circumstances change.
If you have an active order, refund, warranty request, or service concern, please contact us through our contact page. Include your order or service reference so our team can investigate efficiently.
SmartWheel Canada is evolving, and customers will see further improvements in the weeks ahead.
Our commitment is straightforward:
Better information. Better communication. Better processes. A stronger SmartWheel moving forward.
Thank you for your patience and for giving us the opportunity to improve.
Sincerely,
The Leadership Team
SmartWheel Canada
Strategic Update: The SmartWheel Brand Evolution
March 15, 2026 — Updated August 30, 2026
Dear SmartWheel community,
Our mission is to remain at the forefront of electric mobility by continually reviewing the products, brands, and support experience we provide to riders.
As part of this ongoing portfolio realignment, selected brands and legacy product lines are being transitioned to our Clearance & Legacy section while remaining inventory is available. This allows us to focus resources on active product lines, new partnerships, parts availability, and customer support.
Brands Transitioning to Clearance & Legacy
Airwheel, Caofen, Eride Pro, Extreme Bull, Inokim, Kingsong, Kollter, Minimotors (Futecher, Rovoron and Speedway), NutCase, SixSixOne, Taubik, Protec, UBCO, Vsett and Zero.
Our Commitment to Existing Customers
- Warranty commitments: Valid warranties for products purchased through SmartWheel will continue to be administered according to their applicable warranty terms.
- Service support: Support and maintenance remain available subject to technician capacity, current service-intake availability, product condition, and parts availability.
- Parts availability: We will continue to assist with parts for legacy products where inventory or manufacturer supply permits.
This portfolio update is intended to simplify our product selection, improve support for active brands, and prepare SmartWheel for new product launches and partnerships.
Thank you for being part of the SmartWheel community.
The SmartWheel Team
Current Location Notice: Toronto / Etobicoke
Updated August 30, 2026
Our Toronto / Etobicoke location is temporarily closed. Customers requiring in-person sales assistance, service intake, repair support, or warranty assistance should contact our team before travelling or visit our Burlington location.
For the latest location status and available options, please review the Toronto / Etobicoke location page, visit the Burlington location page, or contact our support team.
We apologize for the inconvenience and appreciate your understanding.