Notice, Updates and Announcements

Announcements

Aug 19, 2023

Burlington Store / Warehouse Expansion 

Our Burlington Store is growing, and we will be relocating from unit-12 to unit-7 within the same plaza effective Friday Sept 1, 2023.

New Showroom / Store address will be 7-3070 Mainway, Burlington, ON, L7M 3X1, Canada.

 

Jul 8, 2023

Credit Card Payment Declining Update

We are experiencing problems at our checkout with some credit cards. We are currently working to resolve this. This issue is only for some types of cards so if you experience an issue, please use alternative payment method as follows.

Please use alternate Checkout via Paypal. NO ACCOUNT IS NEEDED.

Step 1: Click on Paypal Button and then Checkout by Paypal

Step 2: On the Next Paypal Popup screen, Login the Paypal account info if you have one, otherwise, Click on the below option to checkout without an account. Once you click this option, Paypal will not require nd account will prompt to enter card information directly. At the end, Payal may ask you to create an account and you can skip that if you wish and your order will be comeplted as normal.

 

 

Mar 2, 2023

We are pleased to announce that Smartwheel's Toronto Pick-up/Drop-off location has been relocated to a new location, which provides full services to better serve our customers. Now you can shop in-store, test rides, pick-up/drop-off and get your PEV repaired at the new store. 

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As of March 1, 2023, the Store will be open for business.

New Address: 4894 Dundas St W, Toronto, ON M9A 1B5

Jan 13, 2023 

As shortage of qualified staff situation continues, we have a little news to share that our repair and warranty center has now been upgraded to ensure timely and proper repair and warranty services. Contact us to schedule your service. NEXT: We will be improving our warranty claims process now in the next coming weeks to make it self serve and more efficient and frequent updates to our clients. This will ensure our customers are informed of the status of the repair.

 

Dec 23, 2022 

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Christmas Holiday Hours: Online Support will be available on Dec 26th and Dec 27th to facilitate Boxing Week Shopping. Store Locations will be Closed on Dec 24, Dec 25, Dec 26 & Dec 27 for Christmas Holidays.

Dec 28, Dec 29, Dec 30 Stores Will be open late till 7pm. (10am - 7pm)

New Year Holiday Hours: Online Support and Store Locations will be Closed on Dec 31, Jan 1 & Jan 2 for New Year Holidays.  

 

 

Nov 10, 2022 

ADVISORY /NOTIFICATION/ DisclaimerSmartwheel is cooperating with Onewheel on a recent volunteer recall of GT model. The recall is limited to a specific batch and serial numbers and we will be reaching out to affected consumers directly.

Currently available batch for sale on the website and instore is not affected with the recall. If you are concerned or need more information please contact us.

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Nov 1, 2022 

0% Financing  For a limited time we’re offering a 0% Financing for 3 months, 6 months, or 12 months on all products through PayBright and iFinance.

More Financing options available through iFinance up to 60 months. Contact us to apply.

 
 
 

October 20, 2022

Smartwheel is experiencing extreme shortage of staff in sales, support, admin, and repair technicians at the moment. The experience needed for these jobs in our niche industry is unique and harder to match. We are doing everything we can including up to hiring some sub-contracting for the repair jobs. We are encouraging all customers to temporarily utilize alternative communication methods such as SMS Text, Email, Web support instead of Phone calls as we can communicate more efficiently to all inquiries by electronic methods at the moment. We have updated SMS text feature on our website or alternatively you may simply text us at +19058020600. If calls are necessary, you may request a "call back" by using above methods and we will return your call.

We thank you for your continued support and patience until situation is returned back to normal.

 

September 02, 2022 updated (Original August 18, 2022)

ADVISORY /NOTIFICATION/ Disclaimer: This notification is for all Kingsong 16S owners and riders. We have been reported an isolated issue related to this product in USA. After investigation it has been found that it is important that riders and owners of this product must follow Owners Manual (Operations Manual) at all times to prevent any damage to the product or rider. According to Kingsong Manufacturer there is no immediate threat or concern or recall on this product but Kingsong advises all riders to review owners manual to ensure safety of all and to prevent any issues. If you have any specific concerns, please do contact us or you can reach Kingsong.com directly in China.

To get a copy of electronic owners manual please contact us.

No issues has been reported in Canada by anyone other than the one brought up in US and that was an isolated incident according to Kingsong. Therefore no further actions are required.

 

Jun 30, 2022

SHOWCASE / GRAVITY BLADE Disclaimer: Smartwheel is no longer associated with Shop at Showcase for any Gravity Blade hoverboard and escooter projects. This includes,  sales, refurbishing, aftersales services and warranty. 

In the past Smartwheel has provided contracted aftersales repair and warranty until 2020 which is no longer valid and agreement has been expired. Customer who have purchased any item since 2021 or after must contact Shop at Showcase directly  https://ca.shopatshowcase.com/pages/contact-us

 

Jun 20, 2022

We are experiencing delays in incoming shipments and back log. This may cause delays in Preorder deliveries for some products such as Onewheel GT, Kingsong S22, Gotway Master, Vsett and more. The estimated arrival time for each Preorder item is continuously updated, however, some customers who may have ordered earlier may not be have informed. If you are unsure please contact our support.

 

May 16, 2022

Effective May 16th, 2022 retail prices will be adjusted to reflect price increase notification from the manufacturers.

Smartwheel remains committed to providing fair pricing and fair business practices to its customers at all times. Our Journey would not be possible without our customers. 

However, with in the past whole year, there has been numerous price increases from the Manufacturers and many shipping challenges. The Cost of parts has also increased including battery cells. 

We are excited to announce that we are able to maintain a fair Retail price for the most products with no increase, but there is some products and brands where MSRP price increase is unavoidable. 

We appreciate your business and support and we will stay stronger to continue to build a clean and pollution free environment through our growing range of personal transportation devices.

 

March 1, 2022

Burlington, Store Hours will be reset to normal from 10AM to 6PM Monday - Friday. Store will be fully opened to public with No capacity limits. Learn more about our Regular Business Hours 

 

Feb 17th, 2022

COVID-19 Limitation are slowly going to be lifted by the Provincial Government. This means our businesses will be also slowly moving toward normalizing and removing restrictions. Learn More about our COVID Policy an Store Operations.

 

At Smartwheel, we are committed to keep our customers informed of any changes in incoming or outgoing delays as we are made aware of them.

We will all get through this tough time together. Stay Safe and Strong!