SmartWheel 2.0 Vision: Clearer. Stronger. Moving Forward.

Here is what SmartWheel 2.0 is improving.

1. Clearer Product Availability Information

SmartWheel is improving how product availability and estimated timelines are displayed online. Depending on the product, customers may see:

• In Stock: Available from our Burlington store, a fulfilment hub, or a US facility. The location and expected shipping time will be displayed on the product page.
• Offsite Stock: Available through a distribution partner, with an estimated arrival window shown online.
• Factory Order: Ordered directly from the manufacturer. Timelines vary by product and factory availability.
• Limited Stock: Availability requires confirmation. Please contact our support team for details or a quote.

Timelines are estimates based on the latest available information and may change due to supplier, freight, customs, or other unexpected delays. Product pages will be updated as new information becomes available.

2. Better Delivery Timelines

Knowing when a product is expected to arrive is an important part of planning a purchase. Product availability and estimated delivery timelines are being reviewed and updated as new information becomes available. Clearer delivery information is intended to help customers better understand what to expect after placing an order. The goal is to create a smoother journey from choosing a product to receiving it.

3. Improved Customer Support

Clear help and clearer updates when customers need them. Whether a customer needs product advice, an order update, warranty help, or service support, SmartWheel Canada is improving how requests are handled. Questions will be directed to the appropriate team, with the goal of providing more consistent information and helpful updates.

4. Smoother Order & Refund Updates

Some of the most important improvements are taking place behind the scenes. Internal systems are being refined to support more organized order processing, status updates, refund requests, warranties, and after-sales assistance. These improvements are designed to create a better experience from checkout to customer support.

5. Reliable Fulfilment and Parts Supply

SmartWheel Canada is building stronger ways to bring products and parts into Canada. The team is exploring more direct and reliable supply channels for electric-mobility products, accessories, and replacement parts while reducing unnecessary cross-border complexity wherever possible. These efforts are intended to support a more reliable fulfilment network, reduce avoidable delays, and improve access to products and replacement parts where available.

Planning a Visit to SmartWheel Burlington Store?

We love seeing our community in person! Our Burlington Store Location is open for in-store shopping, test rides, and expert advice, while online shopping stays open 24/7 at SmartWheel.ca.

Here is what you need to know before visiting:

• Limited Service: Operating at limited capacity while the existing repair backlog is addressed.

• New Repairs: Please contact us before visiting so our team can confirm whether your product can currently be accepted.

• Existing Work Orders: Skip the trip—submit your work-order reference number on our online contact form for rapid status updates.

• Check Current Store Hours: Before travelling, customers are encouraged to check the Burlington location page for the latest store hours and service information.

SmartWheel 2.0 Roadmap & Vision

Servicing Our Community Better

While we cannot control global supply chains, international customs clearance, or freight disruptions, we are committed to communicating as clearly and accurately as possible, managing product availability responsibly, and improving how we respond when conditions change.

SmartWheel 2.0 reflects how we are adapting and continuing to improve the experience for our customers and riders.

We are excited about what is ahead, and we hope our customers are too. Our vision is to make electric mobility easier to explore, easier to purchase, and easier to enjoy through clearer product information, better inventory visibility, improved delivery updates, stronger customer support, and better access to products and parts. Our goal is to make SmartWheel easier and more enjoyable to shop with over time.

Clearer information. Improving support. More reasons to ride with SmartWheel.